In order to communicate with you and to provide our products and services and related support, it is necessary for XPT to transfer your personal data outside where you are located. In such case, the data controller for this data is XPT.
For example, XPT may collect and store some or all of the following information:
If you are unclear about what information a third-party application is sharing with us, please go to the third-party application to find out more about their privacy practices.
We and service providers acting on our behalf, like Google Analytics, store log files and use tracking technologies such as:
cookies, which are small pieces of data transferred to your mobile device or computer for record-keeping purposes;
web beacons, which let us know if a certain page was visited or whether an e-mail was opened;
tracking pixels, which allow us or our advertising partners to advertise more efficiently and effectively; and
local shared objects, also known as flash cookies, which help us to reduce fraud, and speed up load times.
Except requested, we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.
We and our service providers use these log files, tags, and tracking technologies to collect and analyze certain kinds of technical information such as diagnose and improve our services, including:
In some cases, we will connect this information with your social network ID or XPT user ID.
We collect information from you when you (i) request for quotation or place an order for a XPT product or other product or service, (ii) apply for access to our managed service platforms, (iii) subscribe to our newsletter, (iv) use our online chat service, (v) register for marketing event, (vi) respond to a survey, (vii) fill out a form for pre/post sales assistance, (viii) open a support ticket, or (ix) your use of social media.
XPT is an internet service provider and a trusted third party. To fulfill requests for our products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organizational details or other personal information.
We may develop and acquire additional information about you using third‐party sources, browsing, and purchasing history, and so on in order to process certificate requests and to improve our services.
XPT treats personal information as confidential, except for the information included in an issued digital certificate. Such information may be verified using third party commercial and government resources, and as such, is deemed to be public information.
Parts of our Services may use a more traditional registration or account set-up process where you may be asked to give us some or all of the following information:
To fully access our Services, you may be asked to provide following identity information:
We may also let you create a player profile, separate from your social networking site profile (for example, your Facebook profile), that other XPT players can see. Your player profile may include information like:
You are responsible for providing XPT with true, accurate, current and complete personal information. Also you are responsible to maintain and promptly update the information to keep it true, accurate, current and complete.
You have the right to access and modify your personal data stored on XPT customer portal. You can request to access or modify your personal information by contacting us in writing. We will require you to provide identification in order to verify the authenticity as the data subject. We will make reasonable effort to respond to and process your request in a timely manner.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
If you purchase a license to use virtual currency or virtual items on xpt.io, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your postal address, e-mail address and financial information. XPT does not collect or store your financial information, like credit card numbers. However, XPT’s payment processors may share non-financial information with us related to your purchases, like your name, billing address and the items purchased in order to fulfill your order. XPT may also obtain the billing and payment information that you provide when your purchase is processed by someone else (like Apple or Google) such as when you purchase something or that you downloaded on your mobile device. Our Term of Services explain our policies and terms relevant to our charges, billing practices, third-party credits and virtual currencies. Please note that purchases of third party credits or currencies may also be subject to those parties’ policies.
Except as provided herein, when you ask for help from us, we will collect and store the contact information you give them (generally, your name and e-mail address), activity on our Services, and your XPT player and/or social network ID number. We will also store the communications you have with Us and any information in those communications in order to provide support and improve the Services.
We may collect or receive information about you from other sources like third-party information providers. We use this information along with information you provide us directly.
The main uses of the information we collect and store is to provide a better Services and facilitate communication, but there are other uses as well. Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
We may disclose or publish aggregated information and other non-personal information about our customers for industry analysis, demographic profiling, marketing, analytics, advertising, and other business purposes.
In addition, we may share your information (which may include personal information) with third parties (in other words, parties other than XPT) or allow third parties to collect this information from our Services in the following circumstances:
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit.
Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about XPT products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
We have advertising on our Services so we can continue to offer many of our Services for free.
We do not actively share personal information with third-party advertisers for their direct marketing purposes unless you give us your consent.
When advertisers or ad networks place ads in our Services, they may collect or we may share the following types of information from within our Services:
The information collected may be used to:
Please note, after clicking on a third party advertisement, you may no longer be on a site hosted by XPT.
Your information, and the contents of all of your online communications in our Services and between You and XPT may be accessed and monitored as needed to provide our Service and may be disclosed:
It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other process that specifically precludes member notification.
XPT do not sell or trade your personal information to outside parties.
In the event that XPT undergoes a business transition (including proposed transactions), like a merger, acquisition by another company, or sale of all or part its assets, we may disclose or transfer all of your information, including personal information, to the successor organization in the transition. We will make reasonable efforts to let you know of the business transition before transferring your personal information.
If you want to review, delete, or change the information XPT has about you or have additional questions.
If you no longer want XPT to make active use of your information, you may send an e-mail to Us at [email protected] to withdraw consent anytime. Place "Delete My Account" in the subject line and include your first name, last name, e-mail address and your social network ID for the social network from which you access our Services (if applicable) in the body of the e-mail. Please note that certain records, for example those relating to payments or customer service matters, will be held for legal and accounting purposes. If you have sent content through or posted content on the Service, we may not be able to delete it.
If you want to stop receiving promotional e-mails from XPT, click on the "unsubscribe" link in any promotional email from XPT. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or e-mail preference change will be processed promptly.
You can set your web browser to warn you about attempts to place cookies on your computer or limit the type of cookies you allow. Flash cookies operate differently than browser cookies and cookie management tools available in a web browser may not remove flash cookies.
Our websites may contain advertisements from Third-Party Services, which are companies other than XPT that may link to their own websites, online services or mobile applications. We are not responsible for the privacy practices or the content of these Third-Party Services. If you have any questions about how these Third-Party Services use your information, you should review their policies and contact them directly.
How Long We Keep Your Information
How long we retain your information depends on why we collected it and how we use it. We will retain your personal information for a period required for our business purposes or by law or regulation that XPT is obligated to follow. For instance, we may retain some information for a few years after you have closed your account with us if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.
Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
After the retention period is over, XPT securely disposes or anonymizes your personal information in order to prevent loss, theft, misuse, or unauthorized access.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL).
After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals. We do not retain any credit card details.
XPT uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. Such information is shared securely.
If you have an account registered directly with XPT, your profile information is protected by the password you use to access your XPT account. It is important that you protect and maintain your XPT account’s security and that you immediately tell us of any unauthorized use of your account. If you forget the password to your XPT account, the Service allows you to request that instructions be sent to you that explain how to reset your password. We urge you to log out of your XPT account after you use it.
When you sign into your XPT account or enter payment information, we or our third-party payment processor use encryption to transmit that information.
While we take precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and we cannot guarantee the security of your information while it is being transmitted to our Service. Any transmission is at your own risk.